* Mandatory fields
Reason/Purpose of the feedback * select Registration-related Issues (e.g. unable to register mobile device) Usage-related Issues (e.g. unable to tap in/out) Account-related Issues (e.g. unable to view transactions) Others (Please enter details)
Date of Incident *
Time of Incident * : AM PM
Name *
Contact Number *
ID Number This field is required.
Email Address *(as registered in ABT Account)
Mobile Phone Brand *
Mobile Phone Model *
Payment Platform used * Select Platform Google/ Android Pay Samsung Pay Apple Pay
NFC SIM with CEPAS? * Yes No This field is required.
Is there any other card(s) - credit/debit/CEPAS card - place in close proximity with the mobile device while tapping in/out at bus devices/train gates? Yes No
Bus Details – (e.g. Bus Service Number, Bus Stop, Bus Plate Number)
Train Details – (e.g. From/To Station, Fare Gate Number)
GTM Details – GTM Number
Issuing Bank * (e.g. UOB, POSB)
Card Type (e.g. POSB Everyday Card)
Bank Card Number * (First 6 digits and last 4 digits)
Additional Details