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The Land Transport Authority (LTA) will be extending the existing adult CBT system, to operate in parallel with the SimplyGo system.
The following groups/cards are eligible for a free CBT card:
- EZ-Link cards that were converted to SimplyGo between 9 and 22 January 2024;
- SimplyGo EZ-Link cards that were bought between 9 and 22 January 2024;
- All eligible SimplyGo Concession cards converted or issued on or before 22 January 2024;
- All who have purchased a NETS Prepaid Card between 9 and 22 January 2024.

*This would also apply to SimplyGo website, portal and app.

“Bus(es)” refers to bus(es) operated by Go-Ahead Singapore Pte Ltd, SBS Transit Ltd, SMRT Buses Ltd, Tower Transit Singapore Pte Ltd and any other entities contracted by the Land Transport Authority of Singapore.

“Card” refers to any SimplyGo EZ-Link/Concession card, contactless NETS bank card, NETS Prepaid card, Mastercard or Visa credit, debit or prepaid card including Mobile Payment, or any other payment scheme cards approved by the Land Transport Authority, for use as a means of payment for fares on Trains and Buses.

“Cardholder” refers to the person to whom the Card is issued.

“Card Issuer” refers to the bank, financial institution or corporation issuing the Card.

“CEPAS Standard” refers to the Singapore Standard for Contactless e-Purse Application.

“Mobile Payment” refers to the point-of-sale payment made by a mobile device including smart watch with Near Field Communications (NFC) capabilities.

“Registered Card” refers to a Card that has been added into Your SimplyGo account.

“SimplyGo” refers to the acceptance of Cards for fare payments on Trains and Buses, including via Mobile Payment, and the use of a SimplyGo account.

“SimplyGo System” refers to the system which enables commuters to use their Card directly or via Mobile Payment for payment of fares on Buses and Trains.

“SimplyGo account” refers to the account that You register via the SimplyGo Portal or SimplyGo app. Upon successful creation and activation of the account, You can view travel transactions and charges imposed on the Registered Card(s), and submit claims if there are any discrepancies in the travel transactions or billings of the linked Card(s), and perform other functions and services available on the app.

“Train(s)” refers to mass rapid transit (“MRT”) and light rail transit (“LRT”).

“You” refers to the person who intends to or has registered for a SimplyGo account and/or use a Card(s) to pay for fares on Trains and Buses, including Mobile Payment.

These terms and conditions apply to the use of SimplyGo. By registering for a SimplyGo account and/or using a Card(s) to pay for fares on Trains and Buses, You are deemed to have read, acknowledged and agreed to these terms and conditions contained herein and all other future revisions which Transit Link Pte Ltd (“TransitLink”) may in its discretion update from time to time.

  1. You may register for a SimplyGo account via the SimplyGo Portal or SimplyGo app by providing Your personal details. A validation of Your mobile number is mandatory for the purpose of registration. TransitLink reserves all rights to refuse any registration made pursuant to an invalid mobile number.
  2. You will also be required to log in to Your SimplyGo account and update changes to Your personal details within 14 days to ensure that such details are updated in a timely manner.
  3. The SimplyGo account is personal to You and is non-transferable. You must use Your personal password to access Your SimplyGo account. You are responsible for safekeeping and maintaining confidentiality of Your password. You shall be responsible for any and all activities initiated from Your SimplyGo account, including any activity by authorised or unauthorised users.  You agree to take reasonable measures and all due care to protect the password against misuse by third parties.
  4. You can add up to 10 Cards to Your SimplyGo account to have access to our services, including but not limited to viewing Your journey and payment transaction history for up to 180 days.
  5. You warrant that You are the owner of the Card(s) added by You to Your SimplyGo account, or that You have the expressed consent of the owner to do so.
  6. To add a Card into Your SimplyGo account, You have to fill in the mandatory fields as stipulated in the SimplyGo Portal or SimplyGo app.
  7. When adding a Mastercard or Visa credit, debit or prepaid card into the SimplyGo account, You will have to undergo authentication through the payment gateway in the form of a One-Time-Password (“OTP”) sent via SMS to Your mobile number registered with the Issuing Bank. This process will not apply when a contactless NETS bank card, NETS Prepaid card or a SimplyGo EZ-Link/Concession card is added to Your SimplyGo account.
  8. In the event that Your Registered Card(s) is misplaced or lost, You are responsible to promptly contact the relevant Card Issuer to block the relevant Registered Card(s).
  9. You agree that by registering for a SimplyGo account and adding Your SimplyGo EZ-Link/Concession card(s), consent is given to EZ-Link Pte Ltd to send EZ-Link/Concession card details such as card balance, card expiry date and transaction history to TransitLink, for the purpose of displaying such information for the registered SimplyGo EZ-Link/Concession card(s) in Your SimplyGo account.
  10. When using the card blocking and top-up services via the SimplyGo app, You acknowledge that these services are provided by EZ-Link Pte Ltd and subject to the terms and conditions at www.ezlink.com.sg.

  1. Card(s) can be used to pay for Train and Bus fares without registering for a SimplyGo account. Mastercard or Visa added to the mobile wallet can also be used to pay for Train and Bus fares.
  2. Cardholders who wish to use Mastercard/Visa contactless cards with CEPAS (EZ-Link or NETS FlashPay) function (“Co-brand Cards”) will have to switch the payment mode of such Co-brand Cards at any Assisted Service Kiosk or Top-Up Kiosk located at the Train stations and Bus Interchanges.
  3. Card(s) with insufficient credit limit, insufficient funds and/or Card(s) that has been reported as lost or stolen will not be accepted for travel on Trains and Buses.
  4. Some forms of Mobile Payment may not be accepted for fare payment. Please refer to the list of mobile devices and operating system versions which have been tested and accepted for use in the FAQ page. If the Mobile Payment is not accepted, please contact the relevant Mobile Payment provider for further assistance.
  5. Upon tapping Your Card or mobile device on the card reader on board a Bus and/or at the Train station fare gate, You are deemed to have given valid authorisation for the fare of the trip to be charged to the Card.
  6. Distance based adult fares will be charged if using SimplyGo EZ-Link card, contactless NETS bank card, NETS Prepaid card, or Mastercard or Visa credit, debit or prepaid card including Mobile Payment. Concessionary fares will be charged if using SimplyGo Concession card. No additional charges will be imposed when using Singapore-issued Mastercard or Visa credit, debit or prepaid card for fare payment. An administrative fee of $0.60 will be imposed on foreign bank cards per day of use for fare payment. This is to defray the additional cost for processing foreign bank cards.
  7. You must tap the Card on the card reader upon boarding and alighting from a Bus, or when entering and exiting a Train station fare gate. A fare will be charged if the Card or mobile device is tapped on the card reader at the point of boarding or alighting from a Bus, or when entering or exiting a Train station fare gate, regardless of whether a trip has been taken.
  8. If the card reader on board the Bus emits a green light with a single/double beep when the Card or mobile device is tapped on it, it means the Card or Mobile Payment has been accepted for payment. If the card reader emits a red light with two beeps when the Card or mobile device is tapped on it, it means the Card or Mobile Payment has been rejected.
  9. If the card reader at the Train station fare gate emits a green/yellow light when the Card or mobile device is tapped on it, this means the Card or Mobile Payment has been accepted for payment. If the card reader emits a red light when the Card or mobile device is tapped on it, it means the Card or Mobile Payment has been rejected.
  10. In the event that the Card or Mobile Payment is rejected at the point of boarding a Bus or entering a Train station fare gate (due to insufficient fund, insufficient credit limit or otherwise), You shall use an alternate form of payment for the trip or otherwise shall be disallowed to board the Bus or enter the Train fare gate.
  11. In the event that the Card or Mobile Payment is rejected or not tapped on the card reader at the point of alighting from a Bus, You will be charged the full fare from the boarding point to the terminal stop of the bus service.
  12. In the event that a Card or Mobile Payment is rejected at the point of exit from a Train station fare gate, You could approach the Passenger Service Centre for assistance and use an alternate form of payment for the trip in order to exit the Train station fare gate.
  13. You are required to show the Card to the Public Transport Officials during inspection on board Buses and at Train fare gates and shall comply promptly with such requests for inspection. Without limitation to the foregoing, You may be asked to tap the Card on the official’s portable card reader for inspection.
  14. If the Card is not tapped properly on the card reader at the point of boarding a Bus or when entering a Train station fare gate, You may be penalised for fare evasion during inspection by Public Transport Officials.
  15. You may experience card clashes if multiple Cards in Your wallet are collectively tapped on a card reader. Card clashes may result in error messages or incorrect fares being charged. To avoid card clashes, You should ensure that only the same Card or same Mobile Payment mode to be used for payment is held in close proximity to and/or tapped on the card reader when entering and exiting a Train station fare gate, or boarding and alighting a Bus.
    1. If 2 different Card(s) (which include Mobile Payment modes/devices), were used when boarding and alighting from a Bus, You will be charged the fare from the boarding point to the terminal stop of the bus service on the Card that was tapped upon boarding, as well as the fare from the first stop of the bus service to the alighting point on the other Card that was tapped upon alighting from the Bus.
    2. If 2 different Card(s) (which include Mobile Payment modes/devices), were used when entering and existing the Train station fare gate, You will be charged a flat fare (for SimplyGo EZ-Link card / Adult Monthly Travel Card / Tertiary Student Concession card, contactless NETS bank card, NETS Prepaid card, or Mastercard or Visa credit, debit or prepaid card) or maximum concessionary fare (for other SimplyGo Concession cards) for the Card that was tapped upon entry, and another flat fare or maximum concessionary fare (for the respective card types above) for the Card that was tapped upon exit.
  16. Upon first usage of the Card (for contactless NETS bank card, NETS Prepaid card, and Mastercard or Visa credit, debit or prepaid card) at the point of boarding a Bus or when entering a Train station fare gate, an authorisation request will be sent to the Card Issuer to approve the transaction. Subsequent authorisation requests and transactions will be sent and posted on an aggregated basis.
  17. The amount of funds to be earmarked by the Card Issuer and thereby to be deducted from the credit/debit limit or account of the Card (for contactless NETS bank card, NETS Prepaid card, and Mastercard or Visa credit, debit or prepaid card) upon receiving the initial authorisation request shall be based on the sole discretion of the Card Issuer.
  18. There shall be no cap on the amount of fares or the number of commutes You can use a Card for, subject to the credit/debit limit or funds available in such Card.
  19. Transactions (for contactless NETS bank card, and Mastercard or Visa credit, debit or prepaid card) will be processed and reflected in Your credit/debit card bills or bank statements, where applicable. The amount displayed in Your bill or bank statement will be an aggregated amount for the relevant period of travel.
  20. If there are any discrepancies in the transactions recorded in Your SimplyGo account, You may submit a claim for fares overcharged via the SimplyGo Portal or SimplyGo app.

  1. You shall be responsible for obtaining and using the necessary software and/or device to obtain access to Your SimplyGo account and shall be responsible to Your mobile service provider for all data charges relating to the download/upgrades of SimplyGo app and use of SimplyGo.
  2. TransitLink reserves the right to determine that a Cardholder is not eligible to use the services of SimplyGo or to use a Card to pay for fares when travelling on the public transport system for any reason, including, but not limited to, errors or missing information in such Cardholder’s SimplyGo account, suspected fraud, or a breach of these conditions.
  3. TransitLink reserves the right to suspend or terminate Your SimplyGo account at any time, for any reason, and without liability to You.
  4. The access to and use of SimplyGo app is offered to You on an “as available, where available” basis. TransitLink does not guarantee or represent any expressed or implied warranty that the app is available at all times and/or is compatible with all mobile platforms and/or software versions. The features and functionalities shall be on an “as is” basis and TransitLink neither guarantees nor represents any expressed or implied warranty that it is free from any bugs or code errors.
  5. TransitLink may in its sole discretion, change, add or remove any feature or functionality of SimplyGo app at any time without any prior notice.
  6. TransitLink shall not be liable for telephone, electronic, hardware, software programme, network, internet, or computer malfunctions, interruptions, failures, delays, difficulties, theft, destruction, unauthorised access or errors in transmission of any information in connection with SimplyGo, or SimplyGo Portal and SimplyGo app.
  7. By registering a SimplyGo account, You consent to TransitLink collecting, using, disclosing and storing Your personal data as provided through registration for the purposes of administering Your account, processing the transaction details of Your Registered Card(s) for display and use, contacting You to provide any customer service (including but not limited to sending You via email and push notification, information related to the use of SimplyGo, or SimplyGo Portal and SimplyGo app, updates on services or important information relating to Your SimplyGo account and Your Registered Cards) and any other purposes arising out of Your usage of the SimplyGo app. Subject to Your consent, You agree that we may collect, use and disclose Your personal data to send You promotion and campaign details to promote and encourage the use of SimplyGo. If You wish to withdraw Your consent, You agree and understand that it will result in Your inability to continue using the SimplyGo app.
  8. All personal information collected by TransitLink pursuant to SimplyGo is subjected to the Privacy Policy at https://www.transitlink.com.sg/privacypolicy (“Privacy Policy”).
  9. These terms and conditions shall be construed, governed by and enforced under the laws of Singapore.